NDMC Efficient Water Tanker Supply Solutions

Book NDMC water tankers easily for your needs today!

About NDMC Water Services

The New Delhi Municipal Council (NDMC) is the civic authority that manages essential services in the central part of New Delhi—home to government buildings, VIP residences, diplomatic missions, and major institutions.

One of NDMC’s key responsibilities is ensuring reliable and clean water supply, which includes a dedicated water tanker service for residents and organizations in need of water during shortages, events, or emergencies.

NDMC Quick Facts:

Jurisdiction: Covers central New Delhi (approx. 42.7 sq. km)
Responsibility: Maintains water supply infrastructure and provides water tanker services
Target Users: Households, commercial units, public institutions, and slum areas within NDMC limits

NDMC’s water tanker sevices help bridge the gap when piped supply is insufficient—especially during peak summer months or water supply disruptions.

NDMC Water Tanker Services

There are several scenarios where water tankers become a necessity:

Common Reasons Residents & Institutions Need Water Tankers:

🛠️ Pipeline Breakdown: During maintenance or leakage repairs
☀️ Summer Scarcity: When demand spikes and water pressure drops
🏗️ Construction Work: Sites without a direct water connection
🏘️ Slum/JJ Clusters: Areas with limited or no piped water access
🎪 Public Events: Fairs, rallies, exhibitions, and weddings requiring additional water
🏢 High-Rise Buildings: Facing low water pressure on upper floors

Water tankers provide a flexible, mobile solution that ensures residents and organizations do not face disruptions during critical times.

Types of Tankers & Trolleys

NDMC operates a dedicated fleet of clean, eco-friendly CNG-powered tankers and trolleys to supply water across its jurisdiction.

These vehicles vary in capacity and are used depending on the need, road accessibility, and volume required.

9KL Tanker

Capacity: 9,000 Litres (9 kilolitres)
Best For:
- Large apartment complexes
- Government offices
- Events with large water requirements
Usage: Delivered via online booking or emergency allocation

This is the most commonly booked tanker due to its high capacity and efficiency for bulk deliveries.

4.5 KL Trolley

Capacity: 4,500 Litres
Best For
- Narrow lanes or congested areas
- Smaller households or slums
- Low-consumption needs or top-up supply
Advantage: Easier maneuverability in compact areas where larger tankers cannot enter

NDMC deploys these trolleys especially in inner colonies, old city zones, or event venues where road access is limited.

Areas Where NDMC Tankers Are Available

NDMC provides water tanker services exclusively within its jurisdiction, which includes the central part of New Delhi. Services are tailored for both residential and institutional users.

Connaught Place
Chanakyapuri
Sarojini Nagar
Lodhi Estate
Gole Market
Moti Bagh
RK Ashram Marg
Mandir Marg
Ashoka Road
Vinay Marg
Teen Murti Marg
Bharti Nagar
Shankar Road
Tughlak Road
Race Course Road and more

Note: Residents outside the NDMC boundary (e.g., South Delhi, East Delhi) fall under Delhi Jal Board’s jurisdiction for tanker services.

NDMC Water Tanker Booking

NDMC provides residents, businesses, and event organizers with the facility to book water tankers through a streamlined online portal or by reaching out via control room contact numbers.

Whether you're facing a temporary shortage, planning an event, or need emergency supply, this section walks you through every step of the booking process.

Online Booking Process (Step-by-Step)

The easiest and most convenient way to book a water tanker in NDMC areas is via their official online portal.

Portal Navigation: online.ndmc.gov.in/waterb

Open your browser and go to
👉 online.ndmc.gov.in/waterb
This is the dedicated portal for NDMC water tanker booking.
The page displays the online form along with key instructions and payment details.

Form Filling & Required Information

You will need to provide the following details to place a successful booking:

Name of the Applicant
Mobile Number
Complete Address with Landmark
Purpose of Tanker (e.g., domestic use, marriage function, community event, etc.)
Preferred Date & Time
Type of Vehicle Required: 4.5 KL Trolley or 9 KL Tanker

✅ Ensure the address is accurate and includes nearby reference points to help the delivery team reach you easily.

Payment Procedure

After submitting the form, the portal will direct you to the online payment gateway.
Payment is usually made via:
- Credit/Debit Card
- UPI
- Net Banking
You’ll receive an e-receipt once payment is successful.

💡 NDMC may revise charges seasonally, so check current pricing on the portal before confirming.

Booking Confirmation

Once your payment is successful:

A Booking Confirmation Number is generated.
You’ll receive an SMS or email confirmation with your booking ID and expected delivery time.
This ID can be used for tracking or raising service complaints if needed.

Tankers are generally delivered on the requested date within working hours, depending on availability.

Offline Booking Process

If you're unable to book online or need urgent service, NDMC also supports offline booking methods.

Water Supply Control Room Contact Numbers

You can call the following NDMC Water Control Rooms:

Control Room (24x7):
📱 011-41501354
📱 011-23360683

When calling, keep the following ready:

Address details
Type of tanker required
Purpose and urgency
Preferred date/time

The operator will guide eou through availability and charges.

Walk-in Procedure (if applicable)

While online and phone bookings are preferred, in special cases you can visit the NDMC Water Supply Department in person:

NDMC Headquarters
Palika Kendra, Sansad Marg, New Delhi – 110001
🕘 Office hours: 9:00 AM to 5:30 PM (Monday–Friday)

Walk-ins are usually accepted for:

Government departments
Urgent institutional requests
Technical issues with online bookings

Guidelines for Booking

To ensure fair access and efficient delivery, NDMC has set a few basic rules for tanker booking.

Advance Booking for Events

If you are booking a tanker for:

Weddings
Public gatherings
School functions
Religious events

👉 You are advised to book at least 3–5 days in advance to ensure availability, especially during summer or festive seasons.

Priority/Availability Criteria

NDMC dispatches tankers based on the following priority order:

Emergency cases (hospital, slums, water crisis areas)
Government institutions
Pre-paid bookings (online or phone)
Event-based or bulk requests
Late or non-urgent requests

Tankers are deployed zone-wise and based on real-time availability. You may experience delays during peak summer hours, but the control room can offer time estimates or alternate slots.

Charges & Payment Details

NDMC provides clean, CNG-operated water tankers at affordable government rates, meant to ensure accessible water supply in times of shortage or special need. Charges vary based on the type and size of the tanker.

NDMC water tankers are provided on a prepaid basis, and pricing is fixed as per the official rate card.

9 KL Tanker – ₹700

Capacity: 9,000 Litres
Use Case: Large-scale domestic or event-related use (e.g., weddings, apartment buildings)
Cost: ₹700 per trip
Note: This is the standard choice for most bulk bookings

4.5 KL Trolley – ₹1,000

Capacity: 4,500 Litres
Use Case: Narrow streets, low-volume use, slums, or emergency top-ups
Cost: ₹1,000 per trip
Note: Slightly higher due to special mobility and access requirements

📌 Prices are subject to NDMC’s official circulars. Always check the current rate on the NDMC water booking portal.

Payment Methods (Online/Offline)

NDMC supports both online and offline payment modes for ease of booking.

Online Payment (via Portal)

Available at: online.ndmc.gov.in/waterb

UPI
Debit/Credit Card
Net Banking
Wallets (if supported)

Users receive an instant payment confirmation and booking ID after successful payment.

Offline Payment (via Control Office)

When booking through the NDMC control office, the payment process may involve:

Payment at the time of tanker arrival (in cash or through handheld UPI scanner)
In some cases, pre-depositing fees at NDMC offices (for bulk/government bookings)

Always ask the control room for the exact mode and receipt confirmation during offline bookings.

Cancellation or Refund Policy (If Any)

NDMC typically operates on a non-refundable, fixed-rate policy due to the logistics involved in dispatching a government water tanker.

However, certain exceptions may apply:

Cancellation Guidelines:

Online Cancellations are currently not available through the portal.
To cancel a booking, users must call the NDMC control room at least 2 hours before the scheduled delivery.
No refund is issued for cancellations made after dispatch or in case the recipient is unavailable at the site.

Refund Cases (Rare but Possible):

If NDMC is unable to fulfill the booking due to vehicle breakdown or water unavailability, a manual refund process may be initiated.
Users will be required to submit:
- Payment receipt
- Booking ID
- Written refund request to NDMC’s Water Department

🕐 Refund processing time: Typically 7–10 working days, depending on the case.

Summer Water Supply Management

Every year, Delhi experiences extreme water demand during summer months due to rising temperatures, increased consumption, and reduced ground water levels. To tackle this, NDMC rolls out a dedicated Summer Action Plan to ensure equitable water access—especially via tankers in areas facing short supply.

NDMC has introduced a comprehensive Summer Water Management Strategy to enhance tanker services, infrastructure, and emergency responsiveness for the summer of 2025.

Acquisition of New CNG Water Trolleys

To increase fleet strength and improve delivery efficiency, NDMC has:

Procured new eco-friendly CNG water tankers and trolleys
Focused on lightweight, maneuverable 4.5 KL trolleys ideal for narrow roads
Upgraded old tankers with GPS tracking to monitor route and delivery in real-time

Goal: Reduce wait time for water delivery and improve service to congested or high-demand areas.

Focus Areas: Slums & JJ Clusters

NDMC prioritizes slum settlements and JJ (Jhuggi-Jhopdi) clusters, where piped supply is either unreliable or nonexistent.

Actions taken:

Increased frequency of tanker rounds in water-scarce localities
Dedicated rosters for high-demand areas like Sanjay Camp, Kali Bari Marg, and Bharti Nagar
Coordination with local residents for timed distribution and queue control

NDMC ensures free-of-cost water delivery in these vulnerable zones to uphold basic human needs during peak heat.

Pilot Project: 24x7 Water Supply in Vinay Marg

As part of long-term planning, NDMC has initiated a pilot project for 24x7 piped water supply in select model zones—reducing reliance on tankers over time.

Pilot Area: Vinay Marg
Coverage: 156 households and government flats
Status: Successfully launched; under observation
Future Scope: Learnings to be expanded to Chanakyapuri, Lodhi Estate, etc.

While this project is focused on piped water, it eases pressure on tanker fleets and sets a benchmark for smarter urban water supply in NDMC areas.

‘Har Ghar Jal’ Urban Implementation (9,386 Connections)

Under the Jal Jeevan Mission - Urban, NDMC is aligning its tanker services and infrastructure upgrades to the national goal of ‘Har Ghar Jal’ (Water for Every Home).

Progress in NDMC Areas:

Total connections achieved: 9,386 piped water connections
Households targeted: 100% coverage
Tanker dependency: significantly reduced in newly connected zones
NDMC continues tanker support where piped work is ongoing or under transition

The initiative ensures that water tankers act as a bridge, ensuring zero disruption while permanent pipelines are being laid.

NDMC Water Supply Control Office Numbers

In case of any water supply issues, booking queries, or tanker service requests, the NDMC Water Supply Control Room is the main point of contact for 24/7 assistance.

Key Numbers:

NDMC Water Supply Control Room (24x7):
📱 011-41501354
📱 011-23360683

For assistance with:

Water tanker booking
Water supply interruptions
Emergency water needs
Service issues or complaints

📌 It’s always a good idea to keep your booking number handy when calling to streamline the process.

Disclaimer:

This website/page is intended solely for informational purposes. The water tanker services mentioned herein are managed and operated by the New Delhi Municipal Council (NDMC). We do not represent NDMC or provide any water supply services ourselves. All booking, scheduling, and delivery of tankers are subject to NDMC’s terms and availability. Users are advised to contact NDMC directly for official support and service requests.

This platform is created to assist the public by providing easy access to relevant and up-to-date information regarding NDMC's water tanker services, especially for those seeking immediate help or guidance.